---
updatedAt: 2026-08-20T19:07:03.000Z
agentTools:
  projectIndex: https://docs.revefi.com/llms.txt
---

# Support

Reach the Revefi support team, and grant them access to your Revefi account

## Contact the Revefi support team

For any questions, issues, or feature requests, email the Revefi support team at <ContactSupport />

To help us respond faster, include the following in your email:

* Your Revefi account (tenant) name
* A description of the issue and the steps to reproduce it
* The page URL where you saw the issue, along with any relevant monitor, table, or connection names
* Screenshots or error messages, if you have them

## Grant the Revefi support team access to your account

Some issues are much faster to diagnose when the Revefi support team can see exactly what you see in your account. You can grant a member of the Revefi support team **Viewer** access to your Revefi account so they can investigate alongside you.

<Callout icon="📘" theme="info">
  ### **Only tenant admins can do this**<br />Adding users requires the [Admin](https://docs.revefi.com/docs/roles) role. If you are not a tenant admin, ask an admin on your team to complete the steps below.
</Callout>

Revefi support will only request access when it is needed to troubleshoot, and the [Viewer](https://docs.revefi.com/docs/roles) role is read-only — the support user cannot create, modify, or delete monitors, connections, or settings.

### Steps to add Revefi support user(s)

* Step 1: Sign in to Revefi as a tenant admin and go to <https://app.revefi.com/account/users> (in the left nav bar: **Account Management → Users**).

<Callout icon="📘" theme="info">
  ### **Multiple Revefi Accounts**<br />If you have access to multiple Revefi accounts, click your profile icon in the top-right corner and select the account you want to grant access to.
</Callout>

* Step 2: Click **+ New User**.

* Step 3: Enter the following email addresses `adam@revefi.com, kaushik@revefi.com`

* Step 4: Choose the **Viewer** role, and save.

The support person receives an invite at that address and can then view your account. See [Users](https://docs.revefi.com/docs/user) for more details on inviting users.

### Removing access

Access stays in place until you remove it. Once the issue is resolved, a tenant admin can delete the support user from the same [Users](https://app.revefi.com/account/users) page.

Reach out to <ContactSupport /> for any questions.